Frequently Asked Questions
Access
Q: How do I get there from Tokyo?
About 70-80 minutes by car via the Tokyo Bay Aqua-Line and Tateyama Expressway (exit at Futtsu-Chuo IC, then 15 min). By train: JR Uchibo Line to Kazusa-Minato Station, then 15 min by car (free pickup with reservation).
Q: Is there parking?
Yes, free parking with dedicated spaces for each room. Large vehicles are welcome.
Animals
Q: How can I interact with the rescue cats?
Cats live freely in the village. Spend quiet time beside them, and gently stroke them when they are comfortable. Respect their choice to rest, walk away or spend time alone.
Q: Can I stay if I have cat allergies?
Since 16 cats live freely on the premises, please contact us in advance if you have allergies. Please discuss your needs before booking; a room type alone does not establish allergy safety.
Facilities
Q: What kind of sauna do you have?
An authentic Finnish wood-fired sauna. You stoke the fire yourself and enjoy löyly (steam). Cold plunge pool and outdoor relaxation area included. Overnight guests may use the wood-fired sauna free of charge as many times as they wish during their stay, subject to available slots on the day. Hours: 15:00–21:00. Slots start every hour; each private session lasts 45 minutes.
Q: Is BBQ available?
Guests light the fire, cut ingredients and cook their BBQ. Check your booked plan for food and equipment: room-only plans also exist.
Booking
Q: How do I make a reservation?
Online booking only — phone reservations are not accepted. Book through our official reservation site or contact us via LINE/email.
Q: What are the check-in/check-out times?
Check-in: 15:00, Check-out: 11:00. Early check-in and late check-out may be available upon request.
Q: What is the cancellation policy?
Free cancellation until 23:59 (JST) 22 days before your check-in date. From 00:00 on the 21st day before: 30% of the room charge. From the 14th day before: 50%. From the 7th day before: 70%. From the 3rd day before: 100%. Same-day cancellations and no-shows: 100%. All dates and times are Japan Standard Time (JST). This applies to standard stays booked through the official Washin Village website; if a different cancellation policy is shown for your plan or stay date, that policy applies. Please check the terms at the time of booking.
General
Q: Is it family-friendly?
Yes! Children are very welcome. We have family plans with kids' perks. The natural environment and animal interaction provide a wonderful experience for children.
Q: Is there a convenience store nearby?
The nearest convenience store is about 10 minutes by car. We recommend buying essentials before arriving.
Q: Does mobile phone reception work?
docomo, au, and SoftBank signals are available but may be weak in some areas due to the mountain setting. WiFi is available in all rooms.
Jyubako and tents have toilets and showers in a separate building. An outdoor walk is needed, including at night and in rain.